Center for Arts Management and Technology Update

Some of you may have heard that the Center for Arts Management and Technology is undergoing a restructuring process. David Dombrosky, CAMT's former executive director, recently resigned from Carnegie Mellon University. Everyone involved with CAMT thanks him for his service and support these last four years, and we wish him the best as he starts a new chapter in his life. Many of you may know me from my years with CAMT (2004-2009) and my involvement in the founding of its Technology in the Arts resource line. I will be assisting Dan Martin in the restructuring of CAMT to integrate all of its products and services under Technology in the Arts. CAMT is currently not accepting new software clients, but we're continuing to support existing clients during this restructuring process.

Please continue to take advantage of the Technology in the Arts resources, and we look forward to bringing you an even stronger arts and technology service line in the very near future.

If you have any questions, please contact Brad Stephenson at bstephenson@cmu.edu.

The Coming of the Mininar! (Mini + Webinar)

Technology in the Arts is proud to announce that we are starting a series of "mini-nars", short videos that tell you not only the basics on new tech trends, but also how to actually implement them yourself! Hear more about mini-nars here:

Mininar Preview from Technology in the Arts on Vimeo.

The first mini-nar will be released soon with info on what the heck a QR code is, how to make one, and how to track one. With screenshots! And costumes. Get excited.

We are looking for ideas for future mini-nars! If you have an idea for a subject that we could cover in about 5-10 minutes, please comment below or suggest one any time via Facebook or Twitter.

Make your Voice Heard!

Click here to take survey. Photo: Gyorgy Kovacs via Flickr.

The 2011 Ticketing Software Satisfaction Survey is now live! Now in its second year, we designed this short survey to see how satisfied arts and cultural organizations are with the ticketing software products they are currently using. The survey will close on February 18, and results will be sent to survey participants in April 2011.

Many ticketing software vendors have used the results of last year’s survey to find out what is important to arts and culture managers. This survey is your chance to tell them, and the field at large, how satisfied (or not) you are with your current system.

If you are a box office manager or staff member, house manager, business manager, executive director, board member, marketing staff, or anyone else who has contact with a box office software system, then this survey is for you!

Fill out the survey today!

And please share with colleagues by clicking the "ShareThis" icon below.

Technology Needs Assessment Survey

The Center for Arts Management and Technology, the group that brings you the Technology in the Arts blog and podcast, is considering offering a new service to help arts  organizations with technology challenges.  If you work at at arts organization in any capacity, we would like to learn more about how you use technology in your organizations and how you find help when you need it. Please take a few moments to fill out our survey.

http://www.surveymonkey.com/s/techhelp

Please feel free to share this link with any other arts managers or administrators who you know. If we get enough responses, we'll try and share some of the results with everyone on the blog. Thanks in advance!

Anonymous input, please!

We're putting together a webinar on digitizing art, and want to know what YOU want to know.  Please help us make this an experience that benefits you by filling out this 3-question survey. I promise you--it will take less time than it took you to fill out the Census. Even if you are the only person living in your household.

Thanks!

Tech Planning for Arts Managers: A Nuts and Bolts Webinar on Implementing Technology at Your Organization

On September 2nd Brad Stephenson, host of the popular monthly Technology in the Arts podcast, will lead a new webinar entitled ”Technology Planning for Arts Managers”. Designed to meet the needs of today’s arts managers, this workshop will focus on ways in which arts managers can use technology to best meet their missions and goals. Stephenson, the former Director of Projects and Marketing for the Center of Arts Management and Technology, worked closely with numerous organizations who wanted to find the best technological tools to improve their efficiency.  He "helped these organizations with a number of things, including the evaluation of technology vendors, the design and development of web-based marketing and development tools and the selection of software and hardware products."

Organizations commonly make some mistakes that actually impede the organization/technology synergy.  Too often Stephenson witnessed organizations either failing to align their technology with strategic plan, or worse, failing to develop a strategic plan at all.  Without a plan, there is no way to guide technological decisions in a way that will best serve an organization.  Additionally, organizations often failed to do research--such as calling similar organizations to get thoughts on the tech tools that were of most use to them.

Stephenson strongly believes that an organization that fails to plan for technology is "committing a major arts management sin," one which may compromise the organization's mission and unwisely drain resources: "Everyone on staff doesn't get an iPhone just because they're cool."  Stephenson has designed this workshop to coach organizations through the process of integrating technology into an organization's operations.  "Tech projects are really no different from other projects within an organization.  You still use the same basic project management approach to building a new website as you would producing a new play.  One of the best ways to start any new tech planning process or technology project is to ensure that you have buy-in from everyone on your staff."  Meeting resistance?  Stephenson will discuss ways to address such resistance during the September 2 webinar.

In today’s climate it is necessary for arts managers to understand technology and its application within their organizations. While it’s easy to say “integrate technology into your organization,” in practice it can be overwhelming. This workshop provides a step-by-step examination of an effective technology planning process, coupled with an overview of the major technology concepts with which arts managers should be comfortable. Participants will gain an understanding of three key concepts:

1. Creating a technology plan for your organization or project 2. Analyzing your current environment to make efficient use of existing technology and effectively target resources 3. Making the right technology choices through proven evaluation methods

To register for the webinar, and for more information, please visit the link below. Technology Planning for Arts Managers September 2, 2009 2:00pm – 3:30pm Eastern Register today for $25.00

Perform a Digital Identity Self-Exam

Photo by Fazen.

Digital Identity is a topic that, like Digital Identity itself, cycles through period of seeming quite important (take the Twitter hack) and others when it seems like something toward which a person can take a very hands-off approach. It is easy to fall into the false sense of security offered by social media's seeming self-management; it can appear harmless to just allow it to so do. As individuals and representatives of organizations, it is valuable to periodically take stock of what the organization and its employees are doing to represent themselves online. One of the first posts I wrote for this blog was about the blurry line between professional and personal identities--and that gets even blurrier across the online/offline divide. Additional posts covered social media handbooks that urge organizations to come up with an identifiable plan; these handbooks touch on the importance of digital identity, but none exclusively addresses the matter as Nancy White does in her "This is Me" Digital Identity workbook.

As social media handbooks encourage dialogue (including being open to negative comments and interactions), White urges users to consider that an overly-groomed online identity may be just as detrimental as one left to morph, unfettered, into an amalgamation of unflattering photos, inappropriate comments, and obvious political affiliations. There is a balance, and the first order of business to achieve this is considering what your offline identity is, and what you want to convey via social media.

Ultimately, for both organizations and individuals, I think that social media--and any web presence--needs to take into consideration this post on the Social Media Today blog: know yourself before you start reflecting it online. Just as you do when you get dressed in the morning, or attend a public event, or a private house party, rent office space or write a grant proposal, you must stop and consider with great care what it is that you will be saying with your clothes, conduct, conversations, location, shared information and goals. Figure out who is looking for you online, and what it is they will find--try searching for yourself, your organization's name, and see what "just anyone" can find out about you. Remember--you may not be leaving a "paper" trail, but often the items that you post to the web have an even longer shelf-life, and the fingerprint that you develop digitally grows more comprehensive over time.

Just because you have begun to move your organization firmly into the world of social media doesn't mean that you can step back and let it run itself. Do regular searches for yourself and your organization, perform routine maintenance on your personal and organization's profiles, and don't get lulled into the sense that, simply because you've built it, it's good enough. Your online identity will grow, but remember that its growing pains may be as accessible as those photos of you when you were thirteen that your parents insist on keeping framed on their mantel. Proceed with honesty and integrity, and consider the long-term impact that your choices may have. Approach your Digital Identity with a critical eye, and imagine how it may be perceived and received.

Remember: if you put your name on it, you must be willing to own it, even if it's "only online."

Introducing Corwin Christie

While I realize that summer does not officially start until June 21st, I have always viewed Memorial Day as the advent of the summer season.  Maybe its the warm weather, maybe its finally being able to wear white pants and shoes again - who knows?

In honor of this summer jumpstart, it is my pleasure to introduce Corwin Christie as our new Social Media Assistant.  A recent addition to Carnegie Mellon's Master of Arts Management program, Corwin comes to us from Denver, Colorado where she founded Uncorked Productions Theater Company in an effort to "redefine theater for a generation that is more comfortable with television and at-home-dvd delivery than with what is too often perceived as the unpredictable and inaccessible act of theatergoing."

In her new role as Social Media Assistant, Corwin will be responsible for maintaining our social media presence and engaging the arts administration field in a tech-related discussions through this blog and other online channels - including our Facebook page and LinkedIn group.  Please, join us in welcoming Corwin to Technology in the Arts!

TITA's Back With New Blood

Okay, okay...I have to start by apologizing.  Brad transitioned into his new position at the end of January, and Technology in the Arts went silent for many weeks. What happened?  I think if we are honest with ourselves, then we have to admit that we had come to rely on Brad to carry the social media torch for TITA - blogging, podcasting, Twitter, Facebook, etc.  During his transition, many of his responsibilities were re-distributed to other staff members (oh, the joys of a hiring freeze) - but the social media fell by the wayside.

No more!  We're back, and we've brought new blood with us. Starting tomorrow, Social Media Assistant Thomas Vannatter will be coming at you twice a week with bloggy insights. Apparently, he has a major hate-on for Twitter, so this could get interesting!

Thomas will also be working with us to manage and refine our content strategies for the various social media tools we use. We will be working through questions like:

• Should we be discussing/sharing different content on our Facebook Page than we do with our LinkedIn Group?  If so, what factors should influence the decision regarding where to share which types of content?
• If we share an RSS feed that grabs the best articles on the net regarding technology in the arts, then what content should we be sharing through our Twitter feeds?
• How should the social media strategies for service organizations differ from producing, presenting and other types of arts organizations?

So over the next two months, you will see a new, evolving strategy for Technology in the Arts.  Please, let us know what you think as we move forward.

By the way, Brad is not dead to us.  He and Jason Hansen will continue to produce the Technology in the Arts podcast on a monthly basis - so stay tuned!

Leaving CAMT

After three years with CAMT, I will be stepping down as director of projects and marketing to begin the next phase of my career. On January 19, 2009, I will become the Web Content Manager for Carnegie Mellon's Heinz College. I'll be in the same building as CAMT, but it saddens me deeply that I will no longer be working with our many great clients and partners. Connecting with so many amazing people is just one of the numerous reasons I have thoroughly enjoyed my experience with CAMT.

Through January 9, 2009, I will continue to be the CAMT contact for new projects. After January 9, 2009, Josh Futrell will be your contact for both project and support issues. You can reach him at support@camt-hosting.org (support items) and camt@artsnet.org (project items).

For the time being, I will continue to post on the Technology in the Arts blog and host our bi-weekly podcast. So please continue to contact me at podcast@technologyinthearts.org with questions and tech updates.

(NOTE: The image above is from the late 70s TV version of The Incredible Hulk. To add to the sad departure atmosphere, click below to listen to the walking away song from the show.)

[display_podcast]

Web 2.0 Expo Updates

Technology in the Arts blog and/or podcast subscribers know that I despise the buzzword "Web 2.0." So why this week am I attending the New York edition of the conference that officially launched that term into our tech lexicon? Because no matter what you call today's interactive, social online experience, the tools and applications that serve as the foundation for the modern Web are incredibly important.

So I just arrived in Manhattan for the 2008 NYC Web 2.0 Expo, where I'll enjoy a full slate of sessions and workshops designed to "immerse" me in the concepts and practices that are shaping the "Internet Revolution." (Note: I forgot to bring my big red flag, so I hope I'm not left behind when we storm the digital Bastille.)

I'll be blogging from the Web 2.0 Expo all week, so be sure to check in every day for my regular updates. Better yet, simply subscribe to our RSS feed (how?) to have my entries delivered to you as soon as I post them.

Some of the sessions I'll be attending include:

• Rich UX ("user experience") Documentation
• Designing for Community
• Future of Mobile Social Activity
• Web 2.0 and the Reinvention of Marketing and PR

If you have specific questions about Web 2.0 or the NYC Expo, please feel free to send them to info@technologyinthearts.org.

Also: Be sure to follow my Twitter feed for regular updates.

Early Bird Extension and Other Conference Deadlines

Believe it or not, the 2008 Technology in the Arts Conference is only a month away.  I know how fast the days and weeks have been flying for me, so I wanted to highlight upcoming deadlines for those of you planning to attend (or thinking about attending): September 10th - Extended Early Bird Registration Deadline We've heard your requests and will be extending the Early Bird Registration deadline to Wednesday, September 10th. As a reader of this blog, you are eligible to receive 25% off all conference registration fees.  When combined with the Early Bird discount rate, your total cost for registering for the 2008 Technology in the Arts Conference is only $187.50.

To take advantage of this opportunity:

• Go to https://www.acteva.com/go/TITA2008 to complete the online registration form.
• In the box labeled "Activity Questionnaire," enter one of the following promotion codes.
  • If you have previously attended the Technology in the Arts Conference, enter TITA01.
  • If this will be your first Technology in the Arts Conference, enter TITA70.
  • Either code will deduct 25% from your registration costs during the online payment process.
• This discount applies to the Hands-On Training Workshops as well as general conference registration.

September 15th - Deadline to PA Residents to Apply for Conference Scholarships Thanks to the generous support from the Pennsylvania Council on the Arts, we are offering a limited number of registration and travel scholarships exclusively for artists and arts administrators living and working in Pennsylvania.  Click here to learn more and apply online!

September 16th - Hotel Reservation Deadline for Discounted Conference Rate Call 1-800-445-8667 and give them the group code - CAM - to receive the conference rate of $129/night.

OTHER CONFERENCE INFORMATION: Conference Schedule - Learn more about this year's conference lineup

• Hands-On Training Workshops
• Breakout Sessions
• Keynote & Awards Luncheon
• Social Networking Soiree at the 15 Minutes Gallery
• Closing Plenary

Technology in the Arts - Now on Facebook!

When we consult with clients about social networking and other online tools, we always stress thoughtful planning and mission-driven solutions. Let me be the first to admit, though, that we didn't sit around whiteboards planning the Technology in the Arts Facebook page... we simply created it and started sending invites.

There are times when it's crucial to plan for the implementation of a new technology tool, and there are other times when it's important just to get it out into the world and allow it to take shape organically. In the case of Facebook, MySpace or any other template-based offering, it's easy to get rolling with little investment.

We invite you to become a Technology in the Arts Facebook fan and help us shape an online community dedicated to using technology to support the advancement of the arts.

Technology in the Arts Registration Now Open!

Registration for the 2008 Technology in the Arts National Conference is now open. The Technology in the Arts Conference is a resource for the arts community, sparking dialog around the role of technology in our planning and programming, discussing best practices as well as lessons learned, and providing hands-on, practical skills where possible. Explore the conference schedule for breakout and hands-on session information.

Click here to register now!

CONFERENCE RATES

General Registration: Early Bird Rate - $250 | Standard Rate - $300 | On-Site Rate - $350 General Registration fees cover all conference activities from Thursday evening’s Networking Reception through Saturday night’s Closing Party.

Hands-On Training Workshops: Either One AM Workshop OR One PM Workshop - $30 Both One AM Workshop AND One PM Workshop - $50 Fees for Thursday’s six Hands-On Training Workshops are separate from the General Registration.  Due to their limited capacities, you will be asked to select the hands-on training workshop(s) you would like to attend during the registration process.

Student Discount: College students with a valid student I.D. will receive an 80% discount on the conference and workshop registration fees.

1. To receive this registration discount code, send an e-mail request with the subject line “Student Discount” to David Dombrosky.
2. You will receive a reply message containing the discount code to use during the registration process.
3. When you arrive at registration, you MUST present a valid student I.D.

For more information, visit our Technology in the Arts National Conference resource area.

Community Theatre Conference - July 10-11, 2008

I will be visiting New York City later this week for the American Association of Community Theatre Conference. If you plan to attend, please visit me in exhibit hall room C. I'd be happy to spend some time chatting about your technology needs and providing a bit of free consulting.

Nothing ever happens in Blaine.

By the way, the image above is NOT meant to be offensive. I have acted in many a community theatre production, and I love every minute of it.

If you're involved in theatre and you don't love Waiting for Guffman, then shame on you!

Victory is... Not mine?

Pop Arts Marketing held their own iPod giveaway last week for the National Performing Arts Convention in Denver. But their contest required a bit more skill than ours, as they set up an online game called Harpsichord Hero, which riffed on the popular Guitar Hero. For most of the Convention, I held the high score, but someone finally bested me on the last day of the event. On Friday, I got what I thought was a perfect score and celebrated a bit more than any reasonable adult should. Then when I looked at the leaderboard, I realized that my adversary was still slightly higher than me in the rankings.

This is a photo of me in mid-celebration, before I was crushed by the realization of defeat:

I look more terrified than happy, really.

You can still play Harpsichord Hero and see my 2nd, 3rd and 4th place scores on the Pop Web site.

Congratulations!

Congratulations to the four winners of the Institue for the Management of Creative Enterprises iPod Nano giveaway. We collected business cards during the National Performing Arts Convention in Denver, CO, last week, and our winners were picked on Friday. The lucky quartet:

• Jodi Schoenbrun Carter, Managing Director, Westport Country Playhouse
• Julie Hawkins, Vice President of Public Policy, Greater Philadelphia Cultural Alliance
• Conrad Kehn, Composer/Vocalist
• Trevor Hunter, Technical Producer, Counterstream Radio

To all of those who entered but did not win, please remember this quote from William Shakespeare: "Having nothing, nothing can he lose."

Rocky Mountain High, Chorus America

We were fortunate enough to catch an impromptu performance of Rocky Mountain High by members of Chorus America, the national non-profit service organization for choral music. Rocky Mountain High.

We are also featuring the group's performance in our most recent podcast, Technology in the Arts #44, which is dedicated to interviews from this week's 2008 National Performing Arts Convention.

Asleep on the Job...

One of the big problems with having comfy couches in your exhibit hall booth space:

The Colorado Convention Center really needs to do a better job keeping hobos from accessing the exhibit hall.